Safety, complaints and appeals
Report
Anyone can report a problem or appeal a decision on the website or in the app, without an account. In an emergency, call the Liberia National Police on 911 first.
How it is handled (proposed targets)
Acknowledged within 1 business day. Both sides are told what is alleged and normally get 5 business days to respond. A reviewer with no conflict of interest decides in writing within 10 business days. Temporary safety pauses are reviewed every 7 days and are not a finding of guilt.
Appeal
Appeal within 14 days to a different reviewer. Appealing never stops you going to the authorities or the courts.
Pay
JetAfric never takes earned pay as a fine. Losses are recovered only for real, proven amounts through a lawful process.